Doing the right thing for your employees, clients, communities, and suppliers has always been good practice and is now an imperative part of our future. Upon speaking with industry leaders and executives, in this guide, we have outlined the main learning points for building a more sustainable and resilient business in the future.

We would like to thank our contributors for their input and support: Seamus Smith, Business Leader, ex-CEO SagePay, ex-MD PayPoint; Lisa Molloy, Chief Executive Officer, IACP; Carole Hogan, Managing Director, Carole Hogan Associates; Cadence Willis, Head of Employee Engagement and Corporate Social Responsibility, Collinson.